GENERAL FAQ

Do I have to create an account to buy books?

Nope. But creating an account will ensure that you will not have to reenter your personal and mailing information again.

What payment types do you accept?

We accept payments made with:

  1. PayPal
  2. Credit Cards (via PayPal)

We use PayPal to process all our online payments including all credit card payments. You do not have to have a PayPal account to use it, simply choose to sign in as a guest.

PayPal supports Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. Debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

3. Direct Bank Transfers

Please note that your order will only be dispatched after the transfer has been received. Our bank account details will be provided after you place your order.

4. Cheque (for large orders only)

Please email us at enquiries@graceworks.com.sg or call us at +65 67523404 if you have a query.

Do you accept international orders?

Yes we do! You can order directly from our online store (shipping charges apply based on the weight of the book).

Some of our titles may be available at distributors near you:

How much is delivery?

Local delivery in Singapore is free!

If you’re overseas delivery cost will be based on the weight of your order. Delivery charges for your order will be tabulated on the Order Summary page once you enter your postal code.

When will my order arrive?

All local orders from Singapore are delivered in 2–3 working days via SingPost. However, we had rare cases where orders took more than a week to arrive. Hence, if you are ordering books for a particular event, please do so at least 1-2 weeks in advance! Alternatively, you can drop by our office to collect them. To do that, simply indicate that you wish to do a self-collection when you checkout in the ‘Order Notes’.

International orders are sent via AirMail. Below are the estimated delivery times by country.

 

Country Of Destination (Major Cities/ Office of Mail Exchange)* Estimated Delivery Time**
For Major Cities
(Working Days)
Australia (Sydney, Melbourne, Perth) Brunei 4 – 6
Darussalam (Bandar Seri Begawan) Canada 4 – 6
(Vancouver) 6 – 9
China, People’s Republic of (Beijing, Guangzhou, Shanghai) 6 – 8
France (Paris) 5 – 7
Germany (Frankfurt) 5 – 7
Hong Kong (Hong Kong) 3 – 5
India (Chennai, Mumbai, Kokata) 5 – 8
Indonesia (Jakarta, Batam) 5 – 8
Italy (Rome) 7 – 9
Japan (Tokyo, Osaka) 3 – 5
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) 4 – 6
Netherlands (Amsterdam) 4 – 6
New Zealand (Auckland) 4 – 6
Philippines (Manila) 6 – 8
South Africa (Johannesburg) 5 – 7
Sweden (Stockholm) 4 – 6
Switzerland (Zurich) 4 – 6
Taiwan (Taipei) 4 – 6
Thailand (Bangkok) 4 – 6
United Arab Emirates (Dubai) 5 – 8
United Kingdom (London) 4 – 6
United States of America (San Francisco, New York, Honolulu) 6 – 8
Vietnam (Ho Chi Minh) 5 – 8
Other Destinations in Asia and Territories in the Pacific 5 – 10
Other Destinations in the Middle East, Africa, Europe and America 6 – 12
Can I track my order?

Sorry we don’t offer a tracking feature. We want to keep your shipping cost low and delivery times as fast as possible!

Can I cancel and/or return my order?

I’m afraid we don’t allow cancellations or returns. Books are great presents though so maybe you can bless someone!

Can I do walk-in purchases?

Yes, you are welcome to drop by our office to purchase or collect your books. But do drop us a call before coming to check that we are in! If you wish to purchase online and then do a self-collection, simply indicate that you wish to self-collect when you checkout, in the ‘Order Notes’.

I'm ordering in bulk and want to pay by cheque. Who should I contact?

You can send us an email at enquiries@graceworks.com.sg with the following information:

1. Title of the book

2. Quantity required

4. Contact number

5. Delivery Address

6. Preferred mode of payment

Or call us at (+65) 67523403 between 9:30 AM to 6:30 PM on weekdays. We’re happy to help.

I'm ordering on behalf of an organisation. How do I place an order? Any discounts?

Well it depends on how you would like to pay and how many books you would like to order.

Payment Options:

1. Credit Card or Bank Transfer: You can purchase the books straight from our online store.

2. Cheque: Email us at enquiries@graceworks.com.sg with the following details and we will send an invoice your way.

  • Name of organisation/church:
  • Contact person’s name and number:
  • Your Order (Book title/s and quantity):
  • Address:

Delivery Options:

  • For large local orders, we can deliver your order.
  • For international orders we have a number of shipping options available depending on quantity and speed of delivery. Please contact us for more information.

Discounts:
If you are purchasing on behalf of a church or non-profit organization, we understand you need to keep costs low. Drop us an email at enquiries@graceworks.com.sg or give us a call at +65 67523403 (9:30 AM to 6:30 PM on Weekdays).

I have a questions about my order. Who should I contact?

You can email us at enquiries@graceworks.com.sg or call us at (+65) 67523403 between 9:30 AM to 6:30 PM on weekdays.